Shipping Policy

Opal Hub Australia ships to collectors and buyers worldwide. Whether purchasing through our online store or participating in a live auction, all orders are carefully prepared and dispatched with care.

Orders are typically dispatched within three to five business days after payment has been received. Dispatch times may vary during sourcing trips or travel periods. You will receive tracking details once your order has been dispatched.

All shipments require a signature on delivery where the carrier provides this service. Please ensure you or a nominated person is available to collect your order at the delivery address provided. Opal Hub Australia is not responsible for parcels left unattended.

Australia: Express Shipping $15 AUD
International: Express Shipping from $45 AUD

Large items, combined parcels, or oversized shipments may incur additional shipping charges depending on size or weight.

Prices displayed for eligible international markets include applicable import duties, taxes, and tariffs where required.

Customers shopping from supported countries will see the total product price in their local currency before checkout, with applicable import charges already incorporated into the displayed price.

Additional charges may apply only where required by local customs authorities or where prepaid duties are not available for the destination country or shipment.

If you have any questions regarding international pricing or import charges, please contact us before placing your order.

All online store orders over $350 AUD qualify for free shipping worldwide.

Australia: Express delivery typically arrives within one to three business days.
International: Delivery times vary by destination and local postal or customs processing. Estimated delivery is typically 7–14 business days, although delays outside our control may occur.

All orders are fully insured during transit.

Shipping insurance is included in all shipping charges. No additional insurance purchase is required.

It is the buyer's responsibility to provide a complete and accurate delivery address, including a valid email address and phone number, at the time of placing the order.

If you realise that an incorrect or incomplete delivery address has been provided, please contact Opal Hub Australia immediately. The sooner we are notified, the greater the chance we may be able to update your shipment before dispatch.

If an incorrect or incomplete delivery address is provided, any additional shipping, redirection, return, re-delivery, duties, taxes, tariffs, customs fees, storage charges, or other charges incurred are the responsibility of the buyer.

Once an order has been dispatched, it may not be possible to redirect, recover, or return the shipment. We will do our best to assist where possible; however, Opal Hub Australia cannot guarantee that changes can be made once the shipment has entered the postal or courier network and is not responsible for parcels that are lost, delayed, or delivered incorrectly as a result of inaccurate or incomplete delivery information provided at checkout.

Winning bidders are required to pay for items as they are won during the live auction. Auction purchases are processed and dispatched within 3–5 business days.

If you purchase multiple items before your order is processed and dispatched, we will combine your purchases into a single shipment wherever possible.

To qualify, all orders must be placed using the same name and delivery address.

Our checkout system automatically applies a shipping charge to each separate purchase. Once shipping has been paid on your first order, any additional shipping charges for eligible orders will be automatically refunded. Refunds are typically processed automatically within a few minutes, and you will receive an email confirmation once the refund has been issued.

This applies to purchases made through both our live auctions and our online store, provided the orders can still be combined before dispatch.

If you believe you have been charged shipping incorrectly or have not received your automatic refund, please contact us and we'll be happy to assist.

Buyers are responsible for monitoring their shipment and responding promptly to any requests from postal operators, couriers, or customs authorities. Any duties, taxes, tariffs, customs fees, storage charges, or other import-related costs are the responsibility of the buyer.

If a parcel is returned to Opal Hub Australia due to non-collection, refusal of delivery, or failure to respond to local customs or postal authorities, we are happy to resend it once it has been received back by us. Additional shipping charges will apply. Original shipping charges are non-refundable, and any additional shipping, duties, taxes, tariffs, customs fees, storage charges, or other associated costs remain the responsibility of the buyer.

If you have any questions about shipping or require special arrangements please contact us directly and we will do our best to assist.