Privacy policy

Privacy Policy

Last updated: August 2026

Opal Hub Australia respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit opalhubau.com, make a purchase, participate in an auction, contact us or otherwise interact with Opal Hub Australia.

1. Information We Collect

Depending on how you interact with us, we may collect information including:

* your name
* email address
* telephone number
* billing and shipping address
* account and login information
* order and transaction information
* auction registrations, bids and purchase history
* communications and enquiries you send to us
* information required for shipping, customs, insurance or fraud prevention
* device, browser, IP address and website usage information
* cookie, analytics and advertising information
* marketing preferences

Payment information may be processed by our payment providers. We do not generally receive or store your complete card details.

2. How We Collect Information

We may collect personal information:

* directly from you when you purchase, register, bid, subscribe, create an account or contact us
* automatically when you use our website
* through cookies and similar technologies
* from payment, ecommerce, shipping and other service providers
* through social media or other platforms where you interact with Opal Hub Australia
* where otherwise permitted by law

3. Why We Use Your Information

We may use personal information to:

* process and fulfil purchases
* administer auctions and verify bids
* provide customer service
* arrange shipping, tracking, customs and insurance
* maintain customer accounts
* process payments and refunds
* detect fraud, misuse or security issues
* improve our website, products and services
* understand how customers use our website
* communicate with you about your orders or enquiries
* send marketing communications where you have consented or where otherwise permitted by law
* comply with legal, taxation, accounting and regulatory requirements
* establish, exercise or defend legal rights

We only seek to collect information that is reasonably required for our business activities.

4. Shopify and Service Providers

Our online store is hosted on Shopify.

We also use third party providers to help operate our business, including providers involved in:

* website hosting and ecommerce
* payment processing
* shipping and logistics
* parcel insurance
* email and marketing services
* analytics and advertising
* fraud prevention and security
* accounting and professional services

These providers may process personal information on our behalf where reasonably necessary to provide their services.

5. Cookies, Analytics and Advertising

Our website uses cookies and similar technologies to operate the website, remember preferences, understand website usage and, where enabled, measure or personalise advertising.

Some cookies are necessary for the website to function. Other cookies may relate to analytics, personalisation or advertising.

Where required by applicable law, we provide choices regarding non essential cookies and similar technologies.

You can also manage available privacy preferences through our website and the Your Privacy Choices page.

6. Marketing

If you subscribe to receive marketing from us, we may send you information about products, auctions, new releases, educational content, events and other Opal Hub Australia news.

You can unsubscribe at any time by using the unsubscribe option contained in the communication or by contacting us.

Unsubscribing from marketing does not prevent us from sending necessary transactional communications relating to an order, account or other existing relationship with you.

7. Sharing Personal Information

We do not sell customer information as a standalone commercial product.

We may disclose personal information where reasonably necessary to:

* Shopify and ecommerce service providers
* payment processors
* shipping, courier and insurance providers
* technology and hosting providers
* marketing and analytics providers
* professional advisers including accountants and lawyers
* government, customs, regulatory or law enforcement authorities where required or permitted by law
* protect our business, customers or legal rights

We may also disclose information in connection with a business restructuring, sale or transfer where permitted by law.

8. Overseas Processing and Disclosure

Opal Hub Australia operates internationally and uses technology and service providers that may process or store information outside Australia.

Personal information may therefore be processed or disclosed in countries including the United States, Canada and other jurisdictions in which our ecommerce, payment, technology, shipping or service providers operate.

Where applicable privacy law requires it, we take reasonable steps to ensure overseas handling of personal information is appropriately protected.

9. International Customers

If you are located outside Australia, local privacy laws may provide additional rights.

Customers in the European Economic Area and United Kingdom may, where applicable, have rights including access, correction, deletion, restriction of processing, data portability and objection to certain processing.

Where consent is the basis for processing, you may also have the right to withdraw that consent.

Customers in other jurisdictions may have additional rights under their local privacy laws, including rights relating to targeted advertising or the sale or sharing of personal information.

These rights are subject to the requirements, limitations and exemptions contained in the applicable law.

10. Access and Correction

You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before processing a request.

In some circumstances we may be legally permitted or required to refuse access. If this occurs, we will explain the reason where appropriate.

11. Deletion and Privacy Requests

Where applicable, you may request deletion of your personal information or exercise other privacy rights available under applicable law.

We may need to retain certain information where reasonably necessary for:

* completing transactions
* taxation and accounting records
* fraud prevention
* resolving disputes
* enforcing agreements
* complying with legal obligations

Requests can be made using our contact details below or, where available, through our Your Privacy Choices page.

12. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

If we become aware of a data breach, we will assess and respond to it in accordance with applicable law.

13. Retention

We retain personal information for as long as reasonably necessary for the purpose for which it was collected and for legitimate business, accounting, taxation, fraud prevention and legal requirements.

When information is no longer reasonably required, we may delete, destroy or de identify it where appropriate.

14. Privacy Complaints

If you have a concern about how we have handled your personal information, please contact us first.

We will review the matter and aim to respond within a reasonable period.

If you are not satisfied with our response and Australian privacy law applies to your complaint, you may have the right to contact the Office of the Australian Information Commissioner.

Customers outside Australia may also have rights to contact the relevant privacy or data protection authority in their jurisdiction.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, service providers or legal obligations.

The current version will be published on this website with the date of the latest update.

16. Contact Us

For privacy questions, requests or complaints, please contact:

Opal Hub Australia
Email: info@opalhubau.com
Website: opalhubau.com
Australia